Returns Form & Instructions
EXCHANGES AND REFUNDS
We want you to be happy with your purchase. If you’re not, just return the item with proof of purchase and we’ll exchange or refund it.
CONDITION OF RETURNS
It’s important that the returned items are in the best possible condition, so please take reasonable take of them.
This does not affect your statutory rights.
HOW TO RETURN OR EXCHANGE PRODUCTS VIA POST:
- Return using your preferred courier and obtain a certificate of postage.
- To ensure that we process your refund as quickly as possible, please fill in the reason for your return in the box detail shown on this form.
- If you have any other queries, please contact Customer Services on 0161 929 8866
INSTRUCTIONS FOR RETURN
Please follow the instructions below so that we can process your return as quickly as possible
- Always return the goods in the original and undamaged packaging
- Write the quantity of the items you are returning in the appropriate column below.
- Enclose this completed delivery note in the package you are returning to us
| Order details | ||||
| Order number | Stock number | |||
| Order date | Product name | |||
| Despatch date | Quantity | |||
| Delivery ref. | ||||
Please choose the reason(s) for returning the item(s) from the list below:
| Damaged product | Received products not ordered | ||
| Faulty product | Missed agreed delivery date | ||
| Wrong size | Poor quality | ||
| Wrong address | Not like picture/description | ||
| Missing part of the product | No longer required / unwanted |